Refund & Return Policy

• ■Something arrived damaged, faulty, or wrong? Tell us and we reprint and redeliver it. You don’t send the original back.
• ■Changed your mind before we started printing? Tell us quickly and we cancel and refund in full.
• ■Changed your mind after printing has started? A made-to-order piece can’t be un-printed, so this is the point where cancellation stops being possible.

You can cancel any order that hasn’t gone on the print bed yet. Message us with your order number as soon as you can — the sooner you tell us, the more likely it’s still stoppable.

If you haven’t paid yet, cancelling costs nothing: an unpaid order is simply closed. If you have paid and we haven’t started, we refund the full amount including delivery.

Once a piece is printing we can’t recover the time or material, so from that point the order can’t be cancelled. This applies especially to personalised pieces — a keychain with your name on it or a lithophane of your photo can’t be sold to anyone else.

If a piece arrives broken, prints badly, or isn’t what you ordered, that’s on us. Message us on WhatsApp (opens in a new tab) or email printedbh@gmail.com with your order number and a photo of the problem.

We’ll reprint and redeliver it at no cost to you, and you don’t need to return the faulty one. If you’d rather have your money back than a replacement, say so and we’ll refund it instead.

Please tell us within [To be confirmed: the number of days after delivery within which a fault must be reported] of receiving the order, so we can tell a print or delivery problem apart from ordinary wear.

These are characteristics of the process rather than defects, so they aren’t grounds for a replacement on their own:

• ■Visible layer lines. 3D printing builds an object in layers, and those layers are visible on any printed piece.
• ■Small colour variation. Filament colour can shift slightly between batches, and a screen never matches a physical object exactly.
• ■A spelling or detail you supplied. We print exactly what you enter or upload. Check the review screen before confirming — if you spot a mistake straight away, message us and we’ll change it if printing hasn’t started.
• ■A low-resolution photo on a lithophane. Detail comes from the photo. We warn you before upload if an image is likely to be too small or too dark.
• ■Damage from use. These are consumer plastic prints, not safety-rated or load-bearing parts.

If you’re unsure whether something counts, send a photo and ask. We’d rather look than argue.

Payment on this site is a BenefitPay transfer you make yourself, so a refund goes back the same way — a transfer from us to the number you paid from, for the full amount being refunded. We’ll confirm the number with you before sending it.

We aim to send refunds within [To be confirmed: the number of working days you commit to for issuing a refund] of agreeing one.

Where the whole order is cancelled or faulty, the delivery fee is refunded too. Where only part of an order is affected, we refund that part.

A custom build request costs nothing and can be dropped at any point before you accept a quote — there is nothing to refund, because nothing has been charged.

Once you accept a quote and pay, the same rules as the rest of this page apply: full refund before production starts, replacement or refund if the finished piece is faulty or doesn’t match the agreed specification.

[To be confirmed: if you take a deposit on larger custom jobs, state here whether it is refundable and at what stage]

WhatsApp +973 3308 7654, email printedbh@gmail.com, or use the contact form. Include your order number — you’ll find it in your confirmation email and in your account.

This policy doesn’t affect any statutory right you have under Bahraini consumer protection law.