Questions

By BenefitPay transfer. When you place an order you get an order number and our BenefitPay details on the next screen. Send the total using that order number as the reference, and we match the transfer to your order by hand — usually within a few hours. There's no card gateway and no cash on delivery.

Because a manual BenefitPay flow keeps the money between you and us, with no third party holding it in between and no processing fee baked into the price. It costs you one extra step in an app you already have.

Message us on WhatsApp with the amount you sent and roughly when. We'll find it. The reference just makes it instant instead of manual.

No. Guest checkout works for everything. An account is only useful if you want your order history and custom requests in one place.

Most orders are printed and delivered within 2–5 days, depending on the piece and how busy the plate is. Custom work depends on the design — we'll tell you the timeline in the quote.

A flat 2.000 BHD anywhere in Bahrain, however many pieces are in the order.

Not currently. Everything is delivered within the Kingdom.

A description, a reference file, or both. A photo or a sketch is enough to start — you don't need a 3D model. If you do have one, we accept STL, OBJ, 3MF, and STEP up to 25 MB per file.

It depends on size, material, print time, and quantity. Send the brief and we'll quote it before anything is printed or paid for. Batch pricing applies past a handful of units.

Usually — a different colour, a resize, or added branding are all normal requests. Start a custom build and mention which catalog piece you're basing it on.

Message us on WhatsApp with your order number and a photo. We'll reprint and redeliver it — you don't need to send the damaged one back. The full detail is in our Refund & Return Policy.

Before it goes on the plate, yes. Message us with the order number as soon as you can. Once a made-to-order piece is printing we can't unprint it. See the Refund & Return Policy for what happens either side of that point.

We use your name, phone number, email, and address to make and deliver your order, and nothing else. There's no analytics, no advertising pixel, and no tracking on this site at all. You can ask us for a copy of what we hold or have it deleted at any time — our Privacy Policy explains how.